All of our VAs are located in Egypt and you’ll work with an assistant in the time zone of your preference: East Coast or West Coast. We can happily accommodate your needs wherever you are.
It depends on your needs and requirements, we can provide you with a VA to fit your duty hours and days requirement. You can submit your tasks anytime, day or night, weekday or weekend. If submitted before/after business hours, your VA will receive the task(s) the following business day to begin working on them. We do want to note that if you send a task minutes before the workday ends, it is unlikely to be completed that same day.
First, welcome on board! We will begin locating the best possible VA for you using the information you shared during the signup process about your working style and personal preferences. After we’ve determined who would be the best fit for your needs, we’ll be connecting the two of you!
Options observes major U.S. and Canadian holidays. Your virtual assistant will be offline and spending quality time with family and friends on these occasions during the year: • New Year’s Eve • New Year’s Day • President’s Day • Memorial Day • Independence Day • Labor Day • Day Before Thanksgiving • Thanksgiving • Day After Thanksgiving • Christmas Eve • Christmas Day When a holiday falls on a weekend, Options will follow the U.S federal day of observance.
Absolutely. Your VA can coordinate meetings, schedule appointments, and manage your Google Calendar with ease. Simply share and grant your VA access to manage your calendar. It is that simple!
Yes! Your VA can place orders, make purchases, and schedule payments safely and securely. We can use a third party tool to use your credit card without viewing your information. At Options, we are committed to the security of your information!
They can! Delegating your Email inbox to your VA to read, send, and delete messages on your behalf is a great way to stay on top of email and keep your inbox tidy. VAs work exclusively out of Gmail and cannot guarantee support for Outlook, Mail, or other mail clients, though we will do our best to accommodate your needs.
They sure can if they were hired for this specific job.
All of our VAs go through a rigorous certification process so that they can best serve you from day one. While we do not offer specific training for specialized software, our VAs are more than happy to assist if you are able to provide instruction.
Options agents are 100% dedicated to a single business. Options doesn’t utilize a traditional “outsourced” model. We hire, train, and manage a dedicated support team on your behalf.
If they were hired for this purpose, they definitely can.
Options has a virtually zero turnover rate. Industry standards in customer support are over 100% annually. We’ve created an entirely different model and rather than seeing massive turnover, we have a massive waiting list of the friends and family members of current agents who also want to work at options!
We can train our agents exactly how your team wants. It can be identical to how you currently train your in-house customer support agents or, what we commonly do with clients, is work together to create an improved and streamlined on-boarding process. You’re hiring a team through us — it is your team. Whatever you want them to do, however you want them to be trained, we’ll do it. We’re here to build you an incredible team. Just tell us what you want and we’ll build it out so you don’t have to worry about it.
We provide you with real-time customer support feedback loops to provide upper management information needed to make important decisions. You can add a team of 5, 10, 50, or even hundreds… Yet, only interface with one or a few managers. That means reduced costs and time saved, and exceptional support for your customers!
We can handle any needs. We onboard quickly (in less than two weeks) and set up Options agents for success.
Our Agent's written English is outstanding. Your customers likely won’t realize they’re emailing or chatting with someone on the other side of the world.
Options guarantees that all our agents have excellent internet. All agents are required to have at least 16 Mbps internet connection as well as a backup connection in case of emergencies.
The kind of person that will be doing your support is not your typical outsourced call center person. Our crew is sophisticated and educated Egyptians. Very professional in a friendly way. Well-trained and willing to learn new stuff. The same start-up culture is happening in Egypt that you see in the USA co-working spaces, marketing meetups, and you have the same culture of young well-spoken Egyptians. They adore the West coast tech culture.

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